Legal
Refund policy
Jmusic is operated by Joseph Boutros. Every instrumental licence is an instant digital download, so this policy is built around delivery: you can request a full refund within 14 days of your order for as long as you haven't downloaded the master files. Once a master (MP3, WAV or exclusive stems) has been downloaded, the licence has been delivered in full and can't be returned.
When you'll always get a refund
If the files are faulty, the wrong beat, missing, or the download never worked, tell us and we'll refund you in full — even if a download was attempted. Duplicate or accidental charges are refunded in full too.
By buying and downloading you agree that the licence is delivered immediately and that you waive the right to withdraw once the download has started.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. Request one at paddle.net using the email you bought with, or email boutrosjb@gmail.com and we'll help.
Subscriptions
You can cancel a subscription at any time and it stops at the end of the current billing period. A subscription payment can be refunded within 14 days as long as no J-Coins from that period have been spent and no master has been downloaded. Where a licence or a subscription payment is refunded, that licence and any download access tied to it end.
See also Paddle's refund policy and our terms.